This is a non-exempt/hourly position. Non-exempt employees categorized as Full-time generally work 37.5 hours per week. This position may be at a level I or II based on the selected incumbent's experience.
Summary: Provides excellent customer service to customers via telephone while adhering to bank policies and procedures. Actively suggests additional bank products to customers.
Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.
Additional Duties and Responsibilities for Level II Call Center Representative:
Required Education and Experience:
Preferred Education and Experience:
Requirements for performing Essential Functions:
On the job the employee may physically be required to bend, sit, use finger movements, and/or handle objects (manual dexterity). On the job the employee must mentally be able to read/comprehend, write, perform calculations, communicate orally, reason, analyze, and multi-task.