Visa Representative

US-IL-Lombard
Category
Visa
Type
Regular Full-Time

Responsibilities

This is a non-exempt/hourly position.  Non-exempt employees categorized as Full-time generally work 37.5 hours per week. 

Summary: Under the direction of the Visa Supervisor, resolves complex and non-routine Visa-related inquiries and issues, which involves research and knowledge of all related products, policies, procedures, and regulations. Participates in the daily operations of the Visa department.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.

  • Resolves complex and non-routine Visa related customer service and system related inquiries and issues, which involves research and knowledge of all related products, policies, procedures, regulations and systems.
  • May process new credit and debit card applications.
  • May be required to write operational procedures.
  • Accepts and processes address changes, replacement card requests, name changes and all related account maintenance.
  • Recognizes fraudulent transactions by analyzing cardholder account and transaction history. May discuss account activity with cardholders regarding potential fraud.
  • May accept and process Visa transaction disputes in accordance with regulatory requirements.
  • May be required to calculate interest for a credit card or deposit account.
  • All other reasonable duties as assigned.

Qualifications

  • Intermediate computer skills. Trained in Microsoft Office Suite;
  • Excellent verbal and written communication skills;
  • Minimum of 1 year experience in a customer service department;
  • Minimum of 2 years’ experience in the financial service industry;
  • Working knowledge and experience, or the ability to learn Visa processing regulations and regulations relative to dispute resolution;
  • High school diploma or equivalent

PM16

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