• Loss Prevention Supervisor

    Location US-IL-Lombard
    Loss Prevention
    Regular Full-Time
  • Responsibilities

    Summary: Supervises and participates in daily Loss Prevention functions pertaining to the management and maintenance of electronic information.  Responsible for overseeing daily operations and the administration access rights for new and existing software applications.

    Essential Functions:

    Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.

    • Supervises Loss Prevention staff, ensuring standards are being adhered to. Monitors daily operations, provides input related to staff performance, and performs general supervisory functions.
    • Recommends and/or assists in the hiring, progressive discipline, approval on performance evaluations, and performance development of staff.
    • Communicates changes of policies and procedures to staff personnel. Maintains control and regulatory compliance as measured by departmental audit reports.
    • Evaluates existing department operations for efficiency and effectiveness against loss and makes recommendations to the Loss Prevention Officer for areas of improvement.
    • Administers and oversees the maintenance of various existing IT security applications and user code/password applications.
    • Analyzes software capabilities and creates specifications in accordance with bank security policies and compliance regulations. Tests specifications to ensure security applications monitor appropriate activity. Manages software implementation process, reviews effectiveness, and makes changes as needed.
    • Coordinates with other department heads when implementing new and/or upgraded software applications. Participates in project meetings.   Administers access rights within new software.
    • Develops and trains staff on overall maintenance of new and/or existing software applications.
    • Responsible for performing, or overseeing, the departments’ quarterly and annual audits to ensure appropriate employee access to system applications. Provides timely and accurate documentation of audits.
    • Reviews and assigns the daily reports generated by various security applications. Follows up with customers, reports findings to the Loss Prevention Officer, and notifies law enforcement agencies of illegal and/or suspicious activity.
    • Responsible for timely and accurate processing of various disputes and/or loss claims filed by customers and/or financial institutions.
    • Responsible for performing, administering, and overseeing the processing of various collection efforts via financial institutions and/or company attorneys.
    • Responsible for performing or overseeing client verifications and background checks for new account deposits.
    • Responsible for tracing charged-back checks. Ensures follow-up on charged-back checks for overdrawn accounts.
    • Coordinates with the Loss Prevention Officer in investigative tasks and the implementation of Loss Prevention programs.
    • Communicates with outside parties including police personnel, vendors, and/or other financial institutions. Acts as a main point of contact in the absence of the Loss Prevention Officer.
    • Maintains daily activities and assigns daily tasks and special projects to the Loss Prevention staff.
    • Cross-trains Loss Prevention staff on policies and procedures and other jobs within the department.
    • Oversees work schedules and submits payroll for approval for assigned staff members.
    • All other reasonable duties as assigned.


    Required Education and Experience:

    • Excellent computer skills. Proficiency in Microsoft Office Suite;
    • Strong verbal and written communication skills;
    • Excellent analytical skills. Strong attention to detail;
    • Extensive knowledge of all bank products, services, and operations;
    • Minimum of 5 years banking experience.

    Preferred Education and Experience:

    • Minimum of 2 years IT Security and/or Loss Prevention related experience;
    • Minimum of 3 years supervisory experience;
    • Bachelor's degree or equiavelent work experience.

    Requirements for performing Essential Functions:

    On the job the employee may physically be required to sit, stand, walk, reach above shoulder level, use finger movements, and/or handle objects (manual dexterity). On the job the employee must mentally be able to read/comprehend, write, communicate orally, reason, and analyze.



    West Suburban Bank is an Equal Opportunity Employer. Minority/Female/Disabled/Veteran.




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