• Commercial Relationship Associate

    Location US-IL-Lombard
    Category
    Lending - Commercial
    Type
    Regular Full-Time
  • Responsibilities

    This is a non-exempt/hourly position. Non-exempt employees categorized as Full Time generally work 37.5 hours per week.

     

    Summary:  Manages and builds relationships with key commercial banking clients; providing outstanding customer service and support related to commercial loan, deposit, cash management service, and account operation functions. Researches & resolves moderately complex to complex customer issues and requests.


    Essential Functions:
    Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.
    • Manages relationships with key commercial banking clients; providing outstanding customer service and support related to commercial loan, deposit, cash management service, and account operation functions.
    • Researches & resolves moderately complex to complex customer issues and requests.
    • Conducts customer courtesy calls for the purpose of relationship building and identifying cross-sell opportunities.
    • Supports Commercial Loan Officers with loan closings and the subsequent monitoring, which includes managing both credit and collateral exceptions.
    • Coordinates loan documentation process between lenders and commercial loan operations; reviews documentation for compliance with underwriting guidelines and policies.
    • Handles special projects as necessary.
    • All other reasonable duties as assigned.

    Qualifications

    Required Education and Experience:
    • Strong computer skills. Proficiency in Microsoft Office Suite;
    • Strong verbal and written communication skills;
    • Minimum 3 years of Commercial Loan Administration experience;
    • Exceptional relationship building and customer service skills;
    • Bachelor’s degree in a related area or equivalent work experience

     

    Preferred Education and Experience:
    • Familiarity with various lending dynamics, including commercial, commercial real estate, and participations

     

    Requirements for performing Essential Functions:
    On the job the employee may physically be required to kneel, bend, sit, stand, walk, reach above shoulder level, use finger movements, and/or handle objects (manual dexterity).  On the job the employee must mentally be able to read/comprehend, write, perform calculations, communicate orally, reason, and analyze. 

     

    West Suburban Bank is an Equal Opportunity Employer Minority/Female/Disabled/Veteran

     

    PM16

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