Summary: Interactive Tellers act as the Bank’s personal representative with customers by building strong relationships between the customer and the Bank. They enhance the customer’s experience by providing exceptional, professional, and consistent service using the Interactive Teller video system. Tellers in the Interactive Teller Center support and demonstrate exceptional customer service standards, are professional and friendly at all times, and are willing to work flexible work shifts to accommodate the extended operating hours and business needs of the Interactive Teller Center.
Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.
Additional Duties for Interactive Teller II:
Reviews and approves transactions requiring override authority. Adheres to all bank guidelines concerning overrides and identifies red flags.
Processes mobile deposits through EZ Admin/Ensenta. Reviews customer transactions, approves or returns checks, and works with customers to resolve rejected transactions. Completes mobile banking activity reporting. May assist with the installation and testing of new Interactive Teller machines and machine or system upgrades.
Required Education and Experience:
Preferred Education and Experience:
Additional Required Education and Experience for Interactive Teller II:
Requirements for performing Essential Functions:
On the job, the employee may physically be required to bend, sit, push/pull, use finger movements, handle objects (manual dexterity), reach above shoulder level, and carry/lift loads up to 35 lbs. The company requires the use of assistive devices or team lifting to help move or lift objects over 35 lbs. On the job the employee must mentally be able to read/comprehend, write, perform calculations, communicate orally, reason, and analyze.
West Suburban Bank is an Equal Opportunity Employer. Minority/Female/Disabled/Veteran.