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Job Locations US-IL-St. Charles
This is a non-exempt/hourly position.  Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary:  Performs both Teller and Platform transactions according to established bank procedures.  Acquires knowledge of bank products and is able to open, and service accounts and identify cross selling opportunities to both new and/or existing customers.   Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. - Consistently provides exceptional customer service. Engages customers in the lobby and takes ownership of customer experience, fulfilling general customer transactions on the teller and platform systems.  - Develops and expands customer relationships by proactively identifying customer needs and offering advice and appropriate financial solutions to help customers achieve their financial goals. Refers more advanced customer product needs to senior staff as needed. - Under the guidance of a mentor, works to learn moderately complex consumer and business products/services, consumer loans and credit cards, business accounts, IRA’s, and/or fiduciary accounts. - Maintains operational signing and approval, and wire transfer authority. - Assists with educating customers on options for managing financial transactions by leveraging technology, tools and resources. Promotes the use of WSB technology to our customers for their use in their daily banking. - Maintains working knowledge of bank deposit, loan products and services and identifies opportunities to refer existing customers and prospects to Wealth Management, Cash Management and other internal business units. - Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailings. - Resolves a variety of customer problems while ensuring the highest level of customer experience and satisfaction. Escalates customer concerns as necessary.  Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels. - All other reasonable duties as assigned.
Job ID
2020-4055
Branch
Randall Road
Type
Regular Full-Time
Job Locations US-IL-St. Charles
This is a non-exempt/hourly position.  Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary:  Performs both Teller and Platform transactions according to established bank procedures.  Acquires knowledge of bank products and is able to open, and service accounts and identify cross selling opportunities to both new and/or existing customers.   Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. - Consistently provides exceptional customer service. Engages customers in the lobby and takes ownership of customer experience, fulfilling general customer transactions on the teller and platform systems.  - Develops and expands customer relationships by proactively identifying customer needs and offering advice and appropriate financial solutions to help customers achieve their financial goals. Refers more advanced customer product needs to senior staff as needed. - Under the guidance of a mentor, works to learn moderately complex consumer and business products/services, consumer loans and credit cards, business accounts, IRA’s, and/or fiduciary accounts. - Maintains operational signing and approval, and wire transfer authority. - Assists with educating customers on options for managing financial transactions by leveraging technology, tools and resources. Promotes the use of WSB technology to our customers for their use in their daily banking. - Maintains working knowledge of bank deposit, loan products and services and identifies opportunities to refer existing customers and prospects to Wealth Management, Cash Management and other internal business units. - Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailings. - Resolves a variety of customer problems while ensuring the highest level of customer experience and satisfaction. Escalates customer concerns as necessary.  Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels. - All other reasonable duties as assigned.
Job ID
2020-4054
Branch
Charlestowne
Type
Regular Full-Time
Job Locations US-IL-Lombard
This is a non-exempt/hourly position.  Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary:  Performs both Teller and Platform transactions according to established bank procedures.  Acquires knowledge of bank products and is able to open, and service accounts and identify cross selling opportunities to both new and/or existing customers.   Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. - Consistently provides exceptional customer service. Engages customers in the lobby and takes ownership of customer experience, fulfilling general customer transactions on the teller and platform systems.  - Develops and expands customer relationships by proactively identifying customer needs and offering advice and appropriate financial solutions to help customers achieve their financial goals. Refers more advanced customer product needs to senior staff as needed. - Under the guidance of a mentor, works to learn moderately complex consumer and business products/services, consumer loans and credit cards, business accounts, IRA’s, and/or fiduciary accounts. - Maintains operational signing and approval, and wire transfer authority. - Assists with educating customers on options for managing financial transactions by leveraging technology, tools and resources. Promotes the use of WSB technology to our customers for their use in their daily banking. - Maintains working knowledge of bank deposit, loan products and services and identifies opportunities to refer existing customers and prospects to Wealth Management, Cash Management and other internal business units. - Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailings. - Resolves a variety of customer problems while ensuring the highest level of customer experience and satisfaction. Escalates customer concerns as necessary.  Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels. - All other reasonable duties as assigned.
Job ID
2020-4053
Branch
Westmore
Type
Regular Full-Time
Job Locations US-IL-Lombard
Summary:  Interactive Tellers act as the Bank’s personal representative with customers by building strong relationships between the customer and the Bank. They enhance the customer’s experience by providing exceptional, professional, and consistent service using the Interactive Teller video system. Tellers in the Interactive Teller Center support and demonstrate exceptional customer service standards, are professional and friendly at all times, and are willing to work flexible work shifts to accommodate the extended operating hours and business needs of the Interactive Teller Center.   Click the link below to learn more about about WSB Xpress (personal teller machines) and the Interactive Teller role: https://www.bing.com/videos/search?q=west+suburban+bank+youtube&adlt=strict%2cstrict&qpvt=west+suburban+bank+youtube&view=detail&mid=1A1284FDF7593BF41E681A1284FDF7593BF41E68&rvsmid=4C8E2BA3E52516FE3FAB4C8E2BA3E52516FE3FAB&FORM=VDRVRV   Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. - Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions. Demonstrates exceptional customer service standards with both internal and external customers. - Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries. - Works independently and utilizes effective problem solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides. - Resolves complex and non-routine inquiries concerning bank policy and operating procedures; researches and solves customer’s problems as time permits, referring more difficult situations to the branch staff or appropriate department. - Processes detailed and/or complex deposit, IRA, and loan/lease payments including ability to correct transactions. - Utilizes the Bank’s software programs, intranet systems and website in order to facilitate customers’ transactions. - Multitasks by working with multiple software programs concurrently to complete a transaction, while communicating with a customer. - Actively seeks cross-selling opportunities, selling new or additional products or services that meet customers’ needs, and makes appropriate referrals to other bank areas. - Follows up on opportunities and inquiries from customers to further encourage a complete financial relationship. - Remains up to date and educated on products, services, marketing promotions, policies and procedures. - Meets or exceeds minimum personal referral goals and contributes to Interactive Teller Center goals. - Performs end of day balancing according to procedures. Adheres to security, audit, and compliance requirements. - Communicates customer comments, issues and requests to the appropriate branch/department. - Clearly communicates the proper use of interactive kiosk, handling customer’s objections and anxiety to new technology. Promotes benefits of the technology and ensures a positive experience. - Required to lift/transport items, including but not limited to ATM cassettes and depositor. - All other reasonable duties as assigned.
Job ID
2020-4052
Branch
ITC
Type
Regular Full-Time
Job Locations US-IL-Darien
Summary:  Interactive Tellers act as the Bank’s personal representative with customers by building strong relationships between the customer and the Bank. They enhance the customer’s experience by providing exceptional, professional, and consistent service using the Interactive Teller video system. Tellers in the Interactive Teller Center support and demonstrate exceptional customer service standards, are professional and friendly at all times, and are willing to work flexible work shifts to accommodate the extended operating hours and business needs of the Interactive Teller Center.   Click the link below to learn more about about WSB Xpress (personal teller machines) and the Interactive Teller role: https://www.bing.com/videos/search?q=west+suburban+bank+youtube&adlt=strict%2cstrict&qpvt=west+suburban+bank+youtube&view=detail&mid=1A1284FDF7593BF41E681A1284FDF7593BF41E68&rvsmid=4C8E2BA3E52516FE3FAB4C8E2BA3E52516FE3FAB&FORM=VDRVRV   Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. - Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions. Demonstrates exceptional customer service standards with both internal and external customers. - Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries. - Works independently and utilizes effective problem solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides. - Resolves complex and non-routine inquiries concerning bank policy and operating procedures; researches and solves customer’s problems as time permits, referring more difficult situations to the branch staff or appropriate department. - Processes detailed and/or complex deposit, IRA, and loan/lease payments including ability to correct transactions. - Utilizes the Bank’s software programs, intranet systems and website in order to facilitate customers’ transactions. - Multitasks by working with multiple software programs concurrently to complete a transaction, while communicating with a customer. - Actively seeks cross-selling opportunities, selling new or additional products or services that meet customers’ needs, and makes appropriate referrals to other bank areas. - Follows up on opportunities and inquiries from customers to further encourage a complete financial relationship. - Remains up to date and educated on products, services, marketing promotions, policies and procedures. - Meets or exceeds minimum personal referral goals and contributes to Interactive Teller Center goals. - Performs end of day balancing according to procedures. Adheres to security, audit, and compliance requirements. - Communicates customer comments, issues and requests to the appropriate branch/department. - Clearly communicates the proper use of interactive kiosk, handling customer’s objections and anxiety to new technology. Promotes benefits of the technology and ensures a positive experience. - Required to lift/transport items, including but not limited to ATM cassettes and depositor. - All other reasonable duties as assigned.
Job ID
2020-4051
Type
Regular Part-Time
Job Locations US-IL-Darien
Summary: Interactive Tellers act as the Bank’s personal representative with customers by building strong relationships between the customer and the Bank. They enhance the customer’s experience by providing exceptional, professional, and consistent service using the Interactive Teller video system. Tellers in the Interactive Teller Center support and demonstrate exceptional customer service standards, are professional and friendly at all times, and are willing to work flexible work shifts to accommodate the extended operating hours and business needs of the Interactive Teller Center.   Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. - Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions. Demonstrates exceptional customer service standards with both internal and external customers. - Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries. - Works independently and utilizes effective problem solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments, and overrides. - Resolves complex and non-routine inquiries concerning bank policy and operating procedures; researches and solves customer’s problems as time permits, referring more difficult situations to the branch staff or appropriate department. - Processes detailed and/or complex deposit, IRA, and loan/lease payments including ability to correct transactions. - Utilizes the Bank’s software programs, intranet systems and website in order to facilitate customers’ transactions. - Multitasks by working with multiple software programs concurrently to complete a transaction, while communicating with a customer. - Actively seeks cross-selling opportunities, selling new or additional products or services that meet customers’ needs, and makes appropriate referrals to other bank areas. - Follows up on opportunities and inquiries from customers to further encourage a complete financial relationship. - Remains up to date and educated on products, services, marketing promotions, policies and procedures. - Meets or exceeds minimum personal referral goals and contributes to Interactive Teller Center goals. - Performs end of day balancing according to procedures. Adheres to security, audit, and compliance requirements. - Communicates customer comments, issues and requests to the appropriate branch/department. - Clearly communicates the proper use of interactive kiosk, handling customer’s objections and anxiety to new technology. Promotes benefits of the technology and ensures a positive experience. - Required to lift/transport items, including but not limited to ITM cassettes and depositor. - All other reasonable duties as assigned. Additional Duties for Interactive Teller II: - Acts as a mentor/trainer to new Interactive Tellers. - Reviews and approves transactions requiring override authority. Adheres to all bank guidelines concerning overrides and identifies red flags. - Reviews customer transactions, approves or returns checks, and works with customers to resolve rejected transactions. May assist with the installation and testing of new Interactive Teller machines and machine or system upgrades. - Opens service tickets for maintenance/troubleshoot dealing with Interactive Machines.
Job ID
2020-4048
Type
Regular Full-Time
Job Locations US-IL-Oswego
This is a non-exempt/hourly position.  Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary:  Performs both Teller and Platform transactions according to established bank procedures.  Acquires knowledge of bank products and is able to open, and service accounts and identify cross selling opportunities to both new and/or existing customers.   Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. - Consistently provides exceptional customer service. Engages customers in the lobby and takes ownership of customer experience, fulfilling general customer transactions on the teller and platform systems.  - Develops and expands customer relationships by proactively identifying customer needs and offering advice and appropriate financial solutions to help customers achieve their financial goals. Refers more advanced customer product needs to senior staff as needed. - Under the guidance of a mentor, works to learn moderately complex consumer and business products/services, consumer loans and credit cards, business accounts, IRA’s, and/or fiduciary accounts. - Maintains operational signing and approval, and wire transfer authority. - Assists with educating customers on options for managing financial transactions by leveraging technology, tools and resources. Promotes the use of WSB technology to our customers for their use in their daily banking. - Maintains working knowledge of bank deposit, loan products and services and identifies opportunities to refer existing customers and prospects to Wealth Management, Cash Management and other internal business units. - Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailings. - Resolves a variety of customer problems while ensuring the highest level of customer experience and satisfaction. Escalates customer concerns as necessary.  Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels. - All other reasonable duties as assigned.
Job ID
2020-4046
Branch
Oswego East
Type
Regular Full-Time
Job Locations US-IL-Westmont
This is a non-exempt/hourly position.  Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary:  Performs both Teller and Platform transactions according to established bank procedures.  Acquires knowledge of bank products and is able to open, and service accounts and identify cross selling opportunities to both new and/or existing customers.   Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. - Consistently provides exceptional customer service. Engages customers in the lobby and takes ownership of customer experience, fulfilling general customer transactions on the teller and platform systems.  - Develops and expands customer relationships by proactively identifying customer needs and offering advice and appropriate financial solutions to help customers achieve their financial goals. Refers more advanced customer product needs to senior staff as needed. - Under the guidance of a mentor, works to learn moderately complex consumer and business products/services, consumer loans and credit cards, business accounts, IRA’s, and/or fiduciary accounts. - Maintains operational signing and approval, and wire transfer authority. - Assists with educating customers on options for managing financial transactions by leveraging technology, tools and resources. Promotes the use of WSB technology to our customers for their use in their daily banking. - Maintains working knowledge of bank deposit, loan products and services and identifies opportunities to refer existing customers and prospects to Wealth Management, Cash Management and other internal business units. - Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailings. - Resolves a variety of customer problems while ensuring the highest level of customer experience and satisfaction. Escalates customer concerns as necessary.  Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels. - All other reasonable duties as assigned.
Job ID
2020-4044
Branch
Westmont
Type
Regular Full-Time
Job Locations US-IL-Downers Grove
Summary:  Performs administrative and accounting duties as specified for the CFO and Controller’s department.   Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. - Compiles cash management reports submitted to the Controller’s department by each branch. - Monitors the completion of general ledger account reconciliation. - Prepares departmental correspondence. - Prepares, issues, and sends out receipts, bills, policies, invoices, statements, and/or checks. - Responsible for entering information into various online systems. - Responsible for preparation and filing of weekly reports. - Backup to Accounts Payable Associate. - Sorts and files physical documents. Also responsible for scanning documents as needed. - Manages department's office supplies. - Reads and routes incoming mail. Prepares outgoing mail. - All other reasonable duties as assigned.
Job ID
2020-4043
Branch
Finley Road
Type
Regular Full-Time
Job Locations US-IL-Warrenville
This is a non-exempt/hourly position.  Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary:  Performs both Teller and Platform transactions according to established bank procedures.  Acquires knowledge of bank products and is able to open, and service accounts and identify cross selling opportunities to both new and/or existing customers.   Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. - Consistently provides exceptional customer service. Engages customers in the lobby and takes ownership of customer experience, fulfilling general customer transactions on the teller and platform systems.  - Develops and expands customer relationships by proactively identifying customer needs and offering advice and appropriate financial solutions to help customers achieve their financial goals. Refers more advanced customer product needs to senior staff as needed. - Under the guidance of a mentor, works to learn moderately complex consumer and business products/services, consumer loans and credit cards, business accounts, IRA’s, and/or fiduciary accounts. - Maintains operational signing and approval, and wire transfer authority. - Assists with educating customers on options for managing financial transactions by leveraging technology, tools and resources. Promotes the use of WSB technology to our customers for their use in their daily banking. - Maintains working knowledge of bank deposit, loan products and services and identifies opportunities to refer existing customers and prospects to Wealth Management, Cash Management and other internal business units. - Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailings. - Resolves a variety of customer problems while ensuring the highest level of customer experience and satisfaction. Escalates customer concerns as necessary.  Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels. - All other reasonable duties as assigned.
Job ID
2020-4040
Branch
Warrenville
Type
Regular Full-Time
Job Locations US-IL-Sugar Grove
This is a non-exempt/hourly position.  Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary:  Performs both Teller and Platform transactions according to established bank procedures.  Acquires knowledge of bank products and is able to open, and service accounts and identify cross selling opportunities to both new and/or existing customers.   Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. - Consistently provides exceptional customer service. Engages customers in the lobby and takes ownership of customer experience, fulfilling general customer transactions on the teller and platform systems.  - Develops and expands customer relationships by proactively identifying customer needs and offering advice and appropriate financial solutions to help customers achieve their financial goals. Refers more advanced customer product needs to senior staff as needed. - Under the guidance of a mentor, works to learn moderately complex consumer and business products/services, consumer loans and credit cards, business accounts, IRA’s, and/or fiduciary accounts. - Maintains operational signing and approval, and wire transfer authority. - Assists with educating customers on options for managing financial transactions by leveraging technology, tools and resources. Promotes the use of WSB technology to our customers for their use in their daily banking. - Maintains working knowledge of bank deposit, loan products and services and identifies opportunities to refer existing customers and prospects to Wealth Management, Cash Management and other internal business units. - Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailings. - Resolves a variety of customer problems while ensuring the highest level of customer experience and satisfaction. Escalates customer concerns as necessary.  Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels. - All other reasonable duties as assigned.
Job ID
2020-4037
Branch
Sugar Grove
Type
Regular Full-Time
Job Locations US-IL-Carol Stream
This is a non-exempt/hourly position.  Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary:  Performs both Teller and Platform transactions according to established bank procedures.  Acquires knowledge of bank products and is able to open, and service accounts and identify cross selling opportunities to both new and/or existing customers.   Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. - Consistently provides exceptional customer service. Engages customers in the lobby and takes ownership of customer experience, fulfilling general customer transactions on the teller and platform systems.  - Develops and expands customer relationships by proactively identifying customer needs and offering advice and appropriate financial solutions to help customers achieve their financial goals. Refers more advanced customer product needs to senior staff as needed. - Under the guidance of a mentor, works to learn moderately complex consumer and business products/services, consumer loans and credit cards, business accounts, IRA’s, and/or fiduciary accounts. - Maintains operational signing and approval, and wire transfer authority. - Assists with educating customers on options for managing financial transactions by leveraging technology, tools and resources. Promotes the use of WSB technology to our customers for their use in their daily banking. - Maintains working knowledge of bank deposit, loan products and services and identifies opportunities to refer existing customers and prospects to Wealth Management, Cash Management and other internal business units. - Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailings. - Resolves a variety of customer problems while ensuring the highest level of customer experience and satisfaction. Escalates customer concerns as necessary.  Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels. - All other reasonable duties as assigned.
Job ID
2020-4033
Branch
President Street
Type
Regular Full-Time
Job Locations US-IL-Oswego
This is a non-exempt/hourly position.  Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary:  Performs both Teller and Platform transactions according to established bank procedures.  Acquires knowledge of bank products and is able to open, and service accounts and identify cross selling opportunities to both new and/or existing customers.   Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. - Consistently provides exceptional customer service. Engages customers in the lobby and takes ownership of customer experience, fulfilling general customer transactions on the teller and platform systems.  - Develops and expands customer relationships by proactively identifying customer needs and offering advice and appropriate financial solutions to help customers achieve their financial goals. Refers more advanced customer product needs to senior staff as needed. - Under the guidance of a mentor, works to learn moderately complex consumer and business products/services, consumer loans and credit cards, business accounts, IRA’s, and/or fiduciary accounts. - Maintains operational signing and approval, and wire transfer authority. - Assists with educating customers on options for managing financial transactions by leveraging technology, tools and resources. Promotes the use of WSB technology to our customers for their use in their daily banking. - Maintains working knowledge of bank deposit, loan products and services and identifies opportunities to refer existing customers and prospects to Wealth Management, Cash Management and other internal business units. - Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailings. - Resolves a variety of customer problems while ensuring the highest level of customer experience and satisfaction. Escalates customer concerns as necessary.  Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels. - All other reasonable duties as assigned.
Job ID
2019-4021
Branch
Oswego West
Type
Regular Full-Time
Job Locations US-IL-Darien
This is a non-exempt/hourly position.  Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary:  Performs both Teller and Platform transactions according to established bank procedures.  Acquires knowledge of bank products and is able to open, and service accounts and identify cross selling opportunities to both new and/or existing customers.   Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. - Consistently provides exceptional customer service. Engages customers in the lobby and takes ownership of customer experience, fulfilling general customer transactions on the teller and platform systems.  - Develops and expands customer relationships by proactively identifying customer needs and offering advice and appropriate financial solutions to help customers achieve their financial goals. Refers more advanced customer product needs to senior staff as needed. - Under the guidance of a mentor, works to learn moderately complex consumer and business products/services, consumer loans and credit cards, business accounts, IRA’s, and/or fiduciary accounts. - Maintains operational signing and approval, and wire transfer authority. - Assists with educating customers on options for managing financial transactions by leveraging technology, tools and resources. Promotes the use of WSB technology to our customers for their use in their daily banking. - Maintains working knowledge of bank deposit, loan products and services and identifies opportunities to refer existing customers and prospects to Wealth Management, Cash Management and other internal business units. - Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailings. - Resolves a variety of customer problems while ensuring the highest level of customer experience and satisfaction. Escalates customer concerns as necessary.  Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels. - All other reasonable duties as assigned.
Job ID
2019-4017
Branch
75th Street
Type
Regular Full-Time
Job Locations US-IL-Sugar Grove
This is a non-exempt/hourly position.  Non-exempt employees categorized as Full-time generally work 37.5 hours per week. Summary:  Performs both Teller and Platform transactions according to established bank procedures.  Acquires knowledge of bank products and is able to open, and service accounts and identify cross selling opportunities to both new and/or existing customers.   Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. - Consistently provides exceptional customer service. Engages customers in the lobby and takes ownership of customer experience, fulfilling general customer transactions on the teller and platform systems.  - Develops and expands customer relationships by proactively identifying customer needs and offering advice and appropriate financial solutions to help customers achieve their financial goals. Refers more advanced customer product needs to senior staff as needed. - Under the guidance of a mentor, works to learn moderately complex consumer and business products/services, consumer loans and credit cards, business accounts, IRA’s, and/or fiduciary accounts. - Maintains operational signing and approval, and wire transfer authority. - Assists with educating customers on options for managing financial transactions by leveraging technology, tools and resources. Promotes the use of WSB technology to our customers for their use in their daily banking. - Maintains working knowledge of bank deposit, loan products and services and identifies opportunities to refer existing customers and prospects to Wealth Management, Cash Management and other internal business units. - Initiates and ensures successful onboarding of customers to WSB through the use of phone calls, E-mail, and mailings. - Resolves a variety of customer problems while ensuring the highest level of customer experience and satisfaction. Escalates customer concerns as necessary.  Uses available resources for problem resolution, which may involve analysis of information received from other internal departments. Knowledgeable of and able to navigate through deposit and teller automation applications. Provides customer guidance and navigation through various delivery channels. - All other reasonable duties as assigned.
Job ID
2019-4008
Branch
Sugar Grove
Type
Regular Full-Time
Job Locations US-IL-Darien
Summary:  Originates and services a wide variety of business and individual loans, both secured and unsecured.  Makes decisions on loans and terms within established lending limits or makes recommendations to a higher authority.    Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. - Initiates contact with potential commercial accounts and solicits their relationship. Interviews applicants to develop information concerning their business, needs, desires, abilities and earnings to determine whether a loan may be an acceptable risk. Gives financial advice and counsel to customers and prospective customers. - Inquires on existing commercial accounts, maintains relationships, cross-sells other bank products and services and solicits referrals for new commercial relationships. Develops new business and increase or retain existing business. - Manages the entire banking relationship for a portfolio of commercial accounts. - Collects information, analyzes, underwrites, approves/disapproves, negotiates terms and conditions, prepares credit proposals, recommends documentation and disbursement instructions for new and renewed loan requests. - Monitors the performance of the borrower during the relationship, including payments, Borrowing Base Certificates, financial statements, tax returns, insurance. - Maintains the integrity and quality of the loan portfolio. Performs collections, negotiates work-outs and refers accounts to collection attorneys as required.  Keeps informed as to the status of loans within his/her portfolio and monitors them for compliance with terms.  - Coordinates with Loan Review and Credit Analysis Manager and the Senior Lender in establishing the risk rating for borrowers including recommendations for a downgrade outside of the review cycle. - Ensures that information gathering, decision making, and loan monitoring are in compliance with all regulations. - Has the ultimate responsibility for the maintenance and content of his/her credit files. - Maintains a presence and promotes the Bank within the community. Serves on municipal committees and boards, as well as Boards of Directors of civic groups or private enterprises.  Maintains membership in service clubs. - Interacts with and provides information to executive officers and directors. - Frequent local travel is required. - All other reasonable duties as assigned.
Job ID
2019-3937
Branch
Cass Avenue
Type
Regular Full-Time
Job Locations US-IL-Lombard
Summary:  The senior Documentation Specialists are responsible for the preparation of documentation of more complex loan transactions. They must validate that all necessary information has been collected and addressed, or correct data as necessary. They will work closely with the lender, credit dept., or closing specialist on the deal structure and will follow up on re-approvals as needed.   Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions. - Validates that all necessary information has been gathered by the Closing Specialists and provided to doc prep for each loan transaction assigned for doc prep - Performs a review of the documentation received from the Closing Specialist, ensuring accuracy of the data as well as compliance to any federal regulations, the bank’s credit policy and the banks underwriting guidelines - Ensures that all conditions have been met per the credit approval, creates instructions for the boarding area to capture any pre-funding conditions or post-closing follow-up tickler items as needed. - Responsible for identifying and addressing any missing items. Makes recommendations for corrective action or requests additional documentation deemed necessary to the transaction in order to minimize potential documentary discrepancies or risk to the bank - Collaborates with the lender, credit department, and/or Loan Closing Specialist on the deal structure. Consults management to resolve issues or to seek approval for exceptions or waivers - Responsible to follow up with Loan Officer or Closing Specialist to have any re-approvals needed for changes to the credit write up, if applicable - Evaluates corporate documentation such as Articles of Incorporation, Operating Agreements and/or By Laws to determine or validate the identified signers for the transaction. - Prepares legal loan documentation in accordance with the loan approval and federal regulations using supporting documentation provided by the Loan Closing Specialist - Self-audits certain renewal transactions in order to bypass a separate and final quality control audit review, therefore being able to accommodate quicker turn around on these transactions - Works with a database of exceptions items to clear each one ensuring the banks lien position in pledged collateral, which includes (but is not limited to) the collection of recorded mortgages, assignment of rents, title policies, vehicle titles and recorded UCC’s are received - Provides training to other team members within the department   Additional Essential Functions for Documentation Specialist III: - May aid in the testing of new releases - Assists with the design and production of department job aides and checklists, may assist Director of Commercial Loan Operations in the creation or update of departmental procedures - May perform Quality Control Reviews, as backup for the Quality Control Associate in busier times. - May act as the second validation of CRA Reporting for the department
Job ID
2019-3931
Branch
Financial Center
Type
Regular Full-Time

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